Whether you have questions about the items you received or wish to discuss a return, our customer care team is here to assist you during business hours. We review every request thoughtfully to ensure a fair and timely resolution.
CUSTOMER CARE & ASSURANCE
Returns and Exchange
We want your experience with Kashmir Herbal Remedies to be calm, dependable, and reassuring. If you need to make a return or exchange, you may contact our customer care team within 14 days from the date your order is delivered.
⏱️ 14-Day Return Window
🔄 Simple Exchange or Refund
🏭 Amritsar Facility Inspection
📦 Free Delivery Above ₹799
01 / RETURN CONDITIONS
Return Eligibility
To qualify for a standard return, items should generally meet the following straightforward criteria:
- The item should generally be unused.
- The item should remain in its original packaging.
- The item should be in suitable condition for physical inspection upon return.
Keeping packaging intact ensures that items can be safely verified when received back at our facility.
02 / HYGIENE & SAFETY
Herbal and Consumable Products
Consumable Wellness Formulations
Because many of our products are consumable herbal preparations (syrups, tablets, capsules, oils, and ras), an opened product may be refused for return or exchange, except where the item arrived damaged or the wrong item was supplied.
This guideline helps protect hygiene and quality standards for all our customers while ensuring that legitimate issues, such as transit damage or fulfillment errors, are always fairly resolved.
03 / TRANSIT & ACCURACY ISSUES
Damaged or Incorrect Orders
If your parcel arrives damaged in transit, or if an incorrect item was inadvertently supplied in your order, please reach out to our team as soon as possible.
Contact us at hello@kashmirherbalremedies.com. Our support team will review the issue and provide the appropriate next step to resolve the situation promptly.
04 / VERIFICATION PROCESS
Inspection and Outcomes
Returned products are carefully inspected after being received at our facility.
Following inspection, an eligible case may result in:
- Exchange: A replacement product dispatched to you, or
- Refund: A refund issued back to you for the eligible purchase amount.
Once your returned package is received and inspected, our team will communicate the outcome directly with you.
05 / DELIVERY CHARGES
Shipping and Delivery
All products from Kashmir Herbal Remedies are made and shipped from our Amritsar manufacturing facility.
- Free Delivery: Applies to orders above ₹799.
- Other Delivery Costs: Any other applicable delivery charges are described as shown at checkout before placing an order.
06 / STEP-BY-STEP
How to Request a Return
Initiating a return is simple and straightforward. Please follow these three easy steps:
1
Send Us an Email
Write to hello@kashmirherbalremedies.com within 14 days of receiving your parcel.
2
Share Order Details
Include sufficient order information so our team can easily identify your purchase.
3
Team Guidance
Our team will guide you on the appropriate next steps for inspection and resolution.
Need Help with a Return or Exchange?
We are here to help make sure your experience with Kashmir Herbal Remedies is pleasant and seamless. Please contact us anytime during support hours.